- Dedicated local or non-geographical number
- Call answered with your company name
- IVR option
- Custom prompts
- All email routed to us
- Writing style to your specification
- Updates to your system if required
Maintaining a contact centre can be an expensive business. Having staff on hand just in case someone calls is not cost effective.
If staff are employed to handle customer calls as well as undertake other duties then quality can suffer.
At dms we can take customer calls and answer emails in line with your own policies and procedures and with your company name, so your customers never need to know that you've outsourced this activity.
We can provide a dedicated non geographical number or, in most cases, a number local to your business location if you prefer.
At the end of each month we'll provide you with a breakdown of the calls and emails we've handled.
We'll also handle your coupon response campaigns to complete the customer contact service.